Q: What is your company’s ideal length of contract for the services requested?
Our standard enterprise contracts is for 3 years. Long-term engagements are encouraged, and we offer financial benefits such as discounts, dedicated customer success or cashback options for businesses that opt for extended contract durations. These arrangements help our clients derive ongoing value from our Xoxoday platform while allowing for deeper customizations and long-term strategic planning.
Q: Does Xoxoday provide access to a web portal for users?
All the applications in Xoxoday are compatible with both web and mobile. All the applications and mobile responsive as well as through native Android & iOS apps.
Q: How can our company influence your future products and services?
At Xoxoday, customer feedback is at the heart of our product evolution. We actively engage our clients throughout their journey—right from onboarding to implementation, launch, adoption, and beyond—to understand their unique needs. We gather insights through regular check-ins, surveys, and usage analytics, which help us identify gaps, co-create new features, and prioritize our roadmap. Our customer success team works closely with you to ensure your feedback translates into meaningful updates across our employee engagement and recognition solutions.
Q: Does your system support multi-language and multi-currency capabilities?
Yes, the Xoxoday solutions are built for global scalability and supports:
• Multi-language support – Configure and deploy programs in multiple languages based on user demographics.
• Multi-currency support – Enable transactions in various currencies, with flexible points-to-currency conversion.
• Ideal for organizations operating across countries or serving diverse customer bases.
Q: What AI capabilities does the customer incentive software offer?
Here are some of the key AI capabilities in the platform.
AI Capabilities:
Prompt-Based Reward Sending: Allows reward allocation via natural language prompts.
Email Design Generator: Admins can generate personalized email templates based on context.
LLM-Based Rewards Explainer: AI chatbot explains reward options, redemption methods, and offers.
Fraud Detection: AI identifies anomalies in reward patterns to flag potential misuse.
Recommendation Engine: Suggests relevant rewards under a user’s point range and preferences.
Product Image Generation: Creates product visuals from metadata.
Category Prediction & Content Automation: Automates tagging and description creation for catalog items.
Personalized Video Messaging: Uses images and content to auto-generate leadership videos.
Use Cases: Instant gifting, catalog discovery, customer/employee delight, and fraud mitigation.
Benefits: Time efficiency, personalization, lower operational effort, reduced fraud.