Q: How does Xoxoday build a robust and varied award redemption experience?
Xoxoday offers a redemption experience built for instant gratification and global reach. Integrated with thousands of vendors via APIs, the platform delivers seamless rewards powered by:
Strategic Partnerships – Collaborations with global and local brands, e-commerce platforms like Amazon, and technology partners provide a vast, diverse reward catalog.
Advanced Technology – Machine learning personalizes the catalog based on user location, preferences, and admin settings.
Real-Time Integrations – Direct connections ensure live product availability, instant delivery (under 60 seconds), and real-time order tracking.
Seamless Support – In-house customer service guarantees a consistent, high-quality redemption experience.
Q: How does Xoxoday keep its reward catalog fresh and relevant?
Xoxoday keeps its reward assortment fresh and relevant by partnering with suppliers, brands, and global e-commerce players like Amazon. The vendor management team:
Adds new vendors and brands weekly through ongoing sourcing.
Monitors client needs and user preferences to guide assortment growth.
Ensures a balance of global consistency and local relevance for diverse markets.
Q: How is the site experience and technology evolving? Where is Xoxoday investing in the shopping experience?
Xoxoday’s employee engagement solution continues to evolve through key investments in technology and partnerships:
Global brand onboarding and real-time integrations to ensure product availability and accurate order tracking.
Expansion of distribution network, including over 200 global distributors and direct Amazon store integration for redemptions.
Development of toolkits that enable embedding the Xoxoday store within HRIS, intranet, and collaboration platforms.
Future investments in machine learning and AI to personalize and enhance the employee shopping and redemption experience further.
Q: How are financial operations managed within your customer rewards platform?
The Xoxoday platform treats points and payouts as financial assets, ensuring every transaction is precise, transparent, and auditable. Key capabilities include:
Points Management & Ledgering: Every point earned is logged in a centralized ledger with metadata, tracking issued, expired, and outstanding balances accurately.
Redemption Cost Management: Clients can fund wallets upfront or pay per redemption. Redemptions via the Xoxoday marketplace or client-owned rewards are tracked in real time.
Cashback & Merchant Offers: Merchant wallets enable real-time credits/debits for cashback and offer programs.
Reconciliation & Settlement: Automated ledger reconciliation highlights discrepancies and supports accurate settlements and invoicing.
Payment Integration: Supports split payments, co-payments, upsell transactions, and secure collections via major gateways.
Currency & Tax Handling: Real-time FX, VAT/GST compliance, and region-specific rules ensure smooth global deployments.
Fraud Prevention: Anomaly detection, usage throttling, and custom rules safeguard program integrity; SOC 2 compliance ensures security.
ERP Integration & Auditing: Works with SAP, Oracle, and other ERP systems; full audit trails simplify oversight.
Every loyalty transaction is treated like a financial transaction, minimizing manual intervention while maximizing accuracy and transparency.