Back-End Integrations

Q: Can the platform provide automated data export to our data lake in near real-time?

Yes. Xoxoday offers a Reports API and scheduled export features that can integrate seamlessly with your data lake or ETL workflows:

• Exports can be configured for near real-time or scheduled delivery.

• Data sets include transaction history, engagement analytics, and reward redemption logs.

• Compatible with major data storage platforms like AWS S3, Azure Data Lake, and Google BigQuery.

• API responses are structured for easy parsing into analytics pipelines.

This ensures your analytics, BI, or AI models always have the most recent engagement and incentive data.

Q: Can Xoxoday’s platform send emails using sender addresses under our company’s domain or subdomain?

Yes, Xoxoday can send emails on behalf of your company’s domain or subdomain, ensuring brand consistency:

• Requires DNS updates (SPF, DKIM, and optionally DMARC) to authorize Xoxoday’s email infrastructure.

• Improves deliverability by aligning sender identity with your brand.

• Supports full customization of subject lines, body content, and signature.

• Helps reduce spam flagging by aligning with modern email authentication protocols.

This setup allows recipients to trust and engage with platform emails as they appear to come directly from your organization.

Q: Can Xoxoday’s solution integrate with our CI/CD pipeline or Infrastructure as Code setup?

Xoxoday’s rewards, incentives, and payout platform is delivered as a secure, fully managed SaaS environment. Direct deployment via a customer’s CI/CD pipeline or Infrastructure as Code (IaC) is supported only for on-premise deployments. We provide multiple integration points that align with DevOps workflows:

• RESTful APIs and Webhooks that can be triggered from your CI/CD processes to initiate reward events.

• SSO and role-based access controls that align with your existing authentication setup.

• Sandbox environments for safe testing of integrations before production.

This approach ensures you maintain flexibility in automation while offloading infrastructure maintenance and security responsibilities to Xoxoday.

Q: Can you share your API catalog and specifications for interfacing with Xoxoday’s cloud platform? How are batch, GUI, and online integrations supported?

Xoxoday offers a robust API-first architecture across its product suite, enabling seamless connectivity with your existing systems for rewards, incentives, engagement, and loyalty programs. Our APIs are designed for flexibility, allowing both real-time and batch integrations depending on your business needs.

Q: Does Xoxoday’s platform support sending emails via a custom outgoing mail gateway (smarthost configuration)?

Outbound platform emails are sent via Xoxoday’s secure SendGrid infrastructure for high deliverability and reliable tracking. Custom smarthost routing is currently supported only for on-premise deployments:

• This setup ensures optimal bounce handling, open rate tracking, and deliverability scores.

• Emails are fully compliant with SPF, DKIM, and DMARC authentication standards.

• We can work with your IT team to customize email templates and branding while preserving delivery performance.

This balance maintains brand alignment without sacrificing email reliability.

Q: How does the platform maintain version compatibility for APIs and features?
We understand the impact that API or feature changes can have on downstream systems. To ensure stability:

• Backward compatibility is maintained for API endpoints and data structures.

• Deprecations are rare and always preceded by early communication, migration guides, and extended transition timelines.

• All changes undergo regression testing in staging before production rollout.

• Detailed release notes keep your teams informed on changes.

This stability allows you to build long-term integrations without fear of sudden disruptions.

Q: If integration with our internal monitoring systems is not possible, how is alerting handled? Who gets notifications?

While direct server-level integration isn’t provided in our multi-tenant SaaS model, Xoxoday offers transparent and proactive status monitoring. For on-premise deployments, we do have integrations with your internal monitoring systems:

• Public status portal (https://status.xoxoday.com/) for uptime and incident tracking.

• Email subscription for automated alerts, typically configured for IT or operations teams.

• Incident logs and resolution updates are published in real time.

• Post-incident reports available on request for compliance needs.

This ensures your teams are informed promptly and can take necessary action.

Q: If privileged user accounts are present within your solution, can we integrate them within our privileged user management and, if so, how do we do that?
Xoxoday supports granular role-based access controls for privileged accounts, such as administrators and program managers. Native integration with your system can be done on request:

• All privileged actions are logged and auditable.

• MFA can be enforced for high-privilege roles.

• Access rights can be tailored per role to align with least-privilege principles.

This flexibility ensures both security and operational control.

Q: What controls do you offer to ensure data input/output integrity and quality?
Data integrity is critical for maintaining trust and accurate reporting. Xoxoday employs a multi-layered validation and monitoring framework:

• All data transmissions are secured with HTTPS and SFTP, ensuring end-to-end encryption and integrity checks.

• Schema validation ensures incoming JSON/XML payloads are complete and correctly structured before processing.

• Automated error-handling systems flag and reject malformed or partial data.

• Post-processing reconciliation ensures outputs match source records, enabling high-quality reporting and analytics.

These measures help safeguard against data loss, duplication, or corruption.

Q: What controls do you offer to ensure data input/output integrity and quality?
Data integrity is critical for maintaining trust and accurate reporting. Xoxoday employs a multi-layered validation and monitoring framework:

• All data transmissions are secured with HTTPS and SFTP, ensuring end-to-end encryption and integrity checks.

• Schema validation ensures incoming JSON/XML payloads are complete and correctly structured before processing.

• Automated error-handling systems flag and reject malformed or partial data.

• Post-processing reconciliation ensures outputs match source records, enabling high-quality reporting and analytics.

These measures help safeguard against data loss, duplication, or corruption.