📘 What is the Plum account verification process?
Xoxoday verifies businesses and gift card usage to comply with regulations. Plum verification ensures an understanding of your business and intended use for tailored assistance.
Verification Process
Plum's account verification process ensures compliance with government and brand regulations for gift card usage. It involves understanding the client's business and use case to provide appropriate assistance.
Here's a brief overview:
Client Submission: Provide necessary details via the Plum Admin Panel.
Document Verification: Our compliance team reviews submissions within 2 working days and requests additional information if necessary.
Use Case Classification: The compliance team classifies the client's use case once all details are gathered.
Catalog Availability: Upon use case determination, the catalog team maps available products for immediate redemption.
Use Case Classification:
Regular Business: Clients can procure vouchers from the catalog, excluding Amazon and Open Loop cards. For access to these cards, clients can contact their Account Executive or [email protected] for the approval process.
👍 For Amazon and other Open Loop Cards
Contact your Account Executive or call [email protected] to initiate the approval process.
Resellers (B2B and B2C): Clients can purchase closed-loop cards, except for brands explicitly prohibiting resellers and Amazon and Open-Loop Cards.
Crypto: Clients can only procure closed-loop cards and brands permitting crypto use cases.
📘 What to expect
Expect an acknowledgement email within 2 hours. Our compliance team will then verify your details for account approval. Any additional information needed will be requested via email.
Escalation Matrix
Here's how to reach us for all things related to Account verification:
Level | Designation | |
Level 1 | Customer Success Team | |
Level 2 | Implementation Lead | |
Level 3 | Customer Success Head |