PLUM

Qualtrics Integration Guide

ActiveCampaign + Plum by Xoxoday

Funds

Brand Restriction

Can I deduct balance of recipients?

Can I transfer points from one admin to other admin?

Multiple Administrators

Platform Settings

Admin Dashboard

Xoxo Links

Xoxo Vouchers/Codes

What will happen if I make recharge in a different currency than supported by Xoxoday (AUD, YEN etc)?

Xoxo Points

Do you provide integration with tools like HRMS, Yammer etc?

I have a Gift Box from my organization through which I have logged in to enterprise website to book the experience. Should I create a new account on Xoxoday?

Can I change my postal address once dispatched?

I am unable to Submit the address in the provided address link?

Can my friends/Family/Neighbours accept the Gift box on my behalf?

Which address should I provide? Office or residentials?

How can I track my gift box delivery after updating the address?

Does the Gift Box contain Xoxo voucher?

How many days does it take to dispatch the Gift Box?

What happens if the delivery of the order does not happen?

I have sent points to an incorrect account, how do I change the email id of the user?

How do I cancel the reward points which are already sent?

Do we need to register recipients in order to send them Xoxo points?

Can I change my URL?

Can I transfer xoxo points balance to plum pro balance?

Can the super-admin disable his/her own account? If No, how is scenario of the exit of a super admin is handled?

I have not received OTP though I have generated it multiple times, why?

I have tried to redeem the voucher, however, I get an error message stating the code in “Invalid/Used”, why?

Can I redeem Xoxo points/vouchers for cash?

Does the perks & privileges section have validity on it?

Can the Brand Voucher Order be cancelled?

How to set a threshold for Plum Pro?

How to bulk send brand vouchers?

How to send Individual brand vouchers?

Plum Reports

Survey Monkey + Plum by Xoxoday

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Freshdesk + Plum by Xoxoday

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Why is there a delay in voucher delivery?

What do you mean by Conversion rates during the redemption?

I have placed the order for a Brand voucher. Will I get a Physical Voucher delivered to my address?

Is there any Validity for Brand vouchers?

Is the amount refunded if the experience is not available?

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