HR Compliance
Questions
Answers
Do you perform background screenings for applicants, including criminal, credit, professional/academic, references and drug screening? Are they applicable to all employees, contractors, vendors, and others who may have access to your systems, applications, and devices? Are there any exceptions?
Each employee undergoes a process of background verification. We hire reputed external agencies to perform this check on our behalf. We do this to verify their criminal records, previous employment records, if any, and educational background. Until this check is performed, the employee is not assigned tasks that may pose risks to users. There will be exception and it applies to all the employees, contractors, vendors, and others who may have access to your systems.
Does the organization perform appropriate background verification for employees related to the customer scope of work?
Yes, we conduct background verification of all the employees
Does the organization require background verification and criminal history checks for all candidates for employment, contractors and third party vendors?
Yes. We conduct Background verification criminal history checks for all candidates for employment, contractors and third party vendors
Is there a structured process with defined responsibilities for removal of access rights & revoking of assets when person leaves the customer scope of work?
Yes. We have the procedure for exit clearance and we will remove all the access provided and take all the assets back from the employees.
Are all employees, contractors and agency staff subject to background checks prior to employment ?
We do conduct employees and contractors background verification as per the compliance requirements
Are employees mandated to sign a non-disclosure or confidentiality agreement/NDA/Code of conduct ?
As a part of onboarding process all the employees are mandated to sign a non-disclosure agreement
Do you have an information security awareness program mandatory for all staff (employees and contractors) ? Are all staff required to take the information security awareness trainings and sessions ?
As part of the employee on-boarding process, all new joinees are provided with awareness training on information security and privacy requirements at Freshworks. Annually a refresher training is conducted for all the employees. In addition, on a need basis, role-based information security and data privacy training are provided to different teams.
Has disciplinary process been defined as part of Security policy or HR policy for employees who have committed a security breach? Are the employees aware of the fact that in case they breach security there could be a disciplinary action taken against them?
The disciplinary process has been documented and communicated to the employees. As a part of on boarding process we also have taken Information security declaration form from all the employees and made it mandatory. All the employees are aware that in case of any breach the desciplinary action will be taken against them,
Is there a formal user registration and de-registration process implemented to enable assignment of access rights ?
User registration and de-registration process is a part of Onboarding and Offboarding.
Are efforts being made to decrease spread of respiratory infections by improving hygiene practices at work and educating employees on the importance controlling infections at work by adopting correct hygiene practices
We have provided WFH option to all our employees and also we follow hygiene practices at work and educating employees on the importance controlling infections at work by adopting correct hygiene practices
Is the Organisation restricting travel into affected geographic areas. Issue guidance for employees working in or near an affected area when an outbreak begins. Also issue guidance for employees returning from affected areas.
We have taken a approriate measures and stopped travelling due to an outbreak. All the employees are working from home and issued guidelines to get protected from the current situation.
Is the Organisation providing sufficient and accessible infection control supplies, such as alcohol-based hand gel, tissues and disposable masks if recommended, as well as instructional signs that display correct infection control procedures.
We are compliant.
Does the organisation ensure that building maintenance and cleaning services incorporate recommended infection control procedures.
We are compliant.
What hiring criteria used for employing or contracting Supplier personnel (background check)?
YES. We conduct the mandatory background verification.
Provide an overview of your on-boarding and off-boarding process, describing the NDA your employees are required to sign upon employment, the agreed delay to disable an account upon contract termination, etc...
Each employee undergoes a process of background verification. We hire reputed external agencies to perform this check on our behalf. We do this to verify their criminal records, previous employment records if any, and educational background. Until this check is performed, the employee is not assigned tasks that may pose risks to users. All new hires are required to sign Non-Disclosure and Confidentiality agreements. The Employee expressly agrees that he/she shall not use Confidential Information provided by the Company in the development or delivery or for personal gain from providing any products or services for his/her own account or for the account of any third party.
Confirm if there is any background verification of your employment candidates
Yes. We conduct the background verification of all our employees.
Does the background check for all the employees accessing and handling the organisation's information?
We performs background checks for all the employees in accordance with law. The background check includes criminal, education, and employment verification etc.
Are there awareness training sessions on remote working guidelines, social engineering, etc. conducted ? What is the periodicity of training?
We conduct ISMS training for all the employees. The frequency of the training will be annually.
Does the process of employyes background verification check in place?
Yes. We conduct the background verification of all the employees.
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