You will have a Key Account Manager (KAM), who will own the business relationship. You will also have a dedicated Customer Success Manager (CSM) who will be your single point of contact for all services. During the implementation phase, you will have a dedicated implementation manager who will configure the product as per your requirements. Once the implementation is live, the CSM will help you with engagement activities to ensure product adoption and a proactive weekly call. You will also receive monthly health check reports. A quarterly business review will be conducted jointly by the Client POCs, KAM and CSM.